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Usually, your package will be shipped within 1-4 working days after order confirmation except weekends and holidays. Express delivery time is 2-3 working days, Therefore, after you place an order, you will receive the wig within 3-7 working days.(Includes custom wig)
SHIPPING PLAN
Shipping Fee, price: $0.
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Shipping Address&TimeÂ
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Area
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Shipping TimeÂ
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USA
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3-7Â Working Days
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Canada
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5-8 Working Days
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South America
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15 Working Days
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Africa
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7-10 Working Days
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France
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3-7 Working Days
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Europe
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5-8 Working Days
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Australia
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5-8 Working Days
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NOTICE
1.Express doesn't accept any address with PO.Box or military base;
2.Please ensure your address is correct,changing address after parcel left factory will cause extra fees which should be born by buyer.
OUR SHIPPING CARRIERS
We use all major carriers, such as Fedex/DHL/UPS/DPEX.
SHIPPING DELAYS
All Express Shipments Require a Signature.
For your convenience please do not wait until the last minute to place your order.
If you have a deadline, hair appointment or other engagements it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of Fedex/DHL/UPS/DPEX.
We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays.
Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.
FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS
Incomplete or incorrect address information is the major cause of shipment delays.
Check the address information on your order.
Make sure you have included ALL the information (address, apt#, zipcode, etc.) needed to deliver your package.
It is extremely important that you give us the most accurate and complete information possible.Â
LOST SHIPMENTS
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately.
We will initiate a trace for your package and have them start an investigation.
This investigation can take up to 8-16 business days.
If it is determined that your shipment has been lost a replacement will be sent pending investigation of the situation.
Warning
Moonhair will not resend or refund a package that shows DELIVERED on tracking.